Cancellation, Return & Refund Policy
This policy explains how cancellation, return, exchange, damaged item, wrong item, and refund requests are handled for LIORUMI orders.
Cancellation
Customers may request cancellation before fulfilment or shipment. Cancellation approval depends on the current order status, packing stage, payment status, and dispatch status. Once an order is shipped or handed over for delivery, cancellation may not be possible.
Return Or Exchange Eligibility
Return or exchange requests are reviewed according to the actual order, product condition, and business rules active at the time of request. Eligible items are generally expected to be unused, unworn, in original condition, with tags attached, and with original packaging where applicable.
Non-Returnable Situations
Return or exchange may be declined for worn or used products, products damaged after delivery, items with missing tags, items not in original condition, hygiene-related concerns where applicable, or items specifically marked as final sale or non-returnable.
Damaged, Defective, Or Wrong Product
If a customer receives a damaged, defective, or wrong item, they should contact LIORUMI support with order details and clear photos or information as soon as reasonably possible. The request will be reviewed and the customer will be guided on replacement, exchange, return, or refund options where applicable.
Inspection
Returned items may be inspected before approval of exchange, replacement, or refund. Approval depends on product condition, order records, eligibility, and the reason for return.
Refunds
Refunds are initiated after eligibility is confirmed and inspection is completed where applicable. Refunds are generally processed to the original payment method wherever supported. Final settlement time may depend on the payment provider, bank, wallet, or payment method used.
Shipping For Returns
Return pickup, self-shipping, or exchange shipping instructions may vary by order, location, courier availability, and request reason. LIORUMI support will share the applicable process after reviewing the request.
How To Request Support
Customers can use the Contact Us page for cancellation, return, exchange, damaged item, wrong item, or refund support. Please include the order number and the phone or email used for the order.